Big O Tires

Daniel the manager at big o got me right again ! I hit the most epic pott hole of my life the other day that broke 2 of my rims and blew 2 tires so I bought a set of rims and tires on offer up and brought them to him I purchased the alignment special they are running which was about $95 and he through the rims on for me at no cost I really appreciate that he was super fast too I dropped off the car at 830 and I had it back by 2 in perfect driving condition i couldn't be happier with the service it was A1 If you are in the area and you want to get your tires checked out and what deals they have on tires come see my friend Daniel he will treat you like family

I stopped by to get my serpentine belt replaced. The staff members were very customer oriented and they were thorough and transparent in explaining everything to me. They provided me with updates over the course of the service. My car was ready in the stated time frame. Overall, I'm very satisficed.

Got up Wednesday morning. We had a flat on my mother's car. We called the tow service that came out and put the spare on. My mother called Big o tire and told them that I would be bringing the car in to get the tire fixed. And I got there around 10:00. It's an hour drive from our house. I talked to a lady there. She was very nice. Told him while I was there. I'd like to get the tires rotated and have the oil changed. She said no problem. That 2:00 p.m. I'm still there waiting. They finally brought the car out and said it was ready. So I was happy to get out of there. Been there for 4 or 5 hours drove to the freeway. Got on My hood. Wasn't closed all the way so I had to get off the freeway. Close the hood anyway. It wasn't a very good experience. That's why I gave them a four instead of a five. Thank you

Today 10/10/23, 170 North Pecos road, Henderson, NV 89074, store 28897, out here due to death in the family and helping family members, took my car to Manager - Daniel Olivia’s, dropped my car to this location, spoke with manager Daniel Ojivas, advised me it would take 2 hours, I walked around 2 hours the area and came back and still my car was not looked at, still in the same spot where I left it. I said something and then they took my car back. The issue was that I had my car new brake pads and rotors for the front end service at another store a month or two ago , spent over 1500.00 new tires, new front end rotors, brake pads front end, brakes feel grinding when stopping at a red light or just stopping. He came to me and said they looked at it through a flash light the rotors and brake pads look fine. I had asked for him to take the tires off and look at it as a whole and he refused to do it. His driver took it around the block and said he didn’t hear anything. I replied it’s nothing you hear it’s something you feel. I felt that my car wasn’t properly inspected because they didn’t have the time for work that was done somewhere else at another shop, different franchise. But still customer service sucked and horrible, because I’m a woman that I don’t know any better between therally looking at the issue then just brushing it off as oh it’s ok looking at it through a flash light! Manager Daniel kept saying I’m NOT going to help you because your yelling. Im advised him I’m NOT yelling, I’m being sturn and authority over the situation and he didn’t like what I was telling him! Poor customer service and I will never take my vehicle to a BIG O tire as a whole company because franchise owners think they can do what they want to people and uphold any kind of customer service standards! So I even if I had a warranty and work done from Another state or location same company. They will not provide a 100% full service to your vehicle!!!! Horrible experience! I would have given -star!! Left the shop with same issue with No resolution to my car issue!!

Daniel and Eli were amazing!!!! Driving in from Cali, I got a chunk of metal stuck in my tire. They didn't have my tire in stock, but they were able to patch it, and to my surprise, they did it for free!!! I offered to buy them dinner or beer, but they graciously declined.